Refund policy

Return & Refund Policy

At Chaitea Hair, we take pride in providing high-quality raw hair extensions and luxury customer service. Due to the nature of our products, please review our policy carefully before placing an order.

All Sales Policy

All sales are final. We do not offer refunds on used, installed, altered, brushed out, dyed, bleached, cut, or chemically processed hair.

Returns

Returns may only be accepted if:

• The order was received in the wrong texture, length, or item
• The product is unopened, unused, and still in its original packaging
• The tamper seal or bundle ties have not been removed
• The return request is made within 3 days of delivery

If approved, customers must ship the item back within 5 business days.

Non-Returnable Items

We do not accept returns or exchanges on:

• Custom wig orders
• Lace products that have been cut, tinted, or installed
• Sale or discounted items
• Gift cards
• Hair that has been worn or altered in any way

Refunds

Once your return is received and inspected, you will be notified of approval or denial.

If approved:

• Refunds will be sent to the original payment method
• Shipping costs are non-refundable
• Please allow 5–10 business days for your bank to process the refund